Date/Time
Date(s) - Sep 20, 2016
11:30 am - 1:30 pm

Location
Japanese Cultural Center of Hawaii

Categories

• Monthly Luncheon

OAHU CHAPTER MONTHLY LUNCHEON

September Topic: How to Provide Outstanding Customer Service

Speaker: Richard Emery

Come find out what SWAT team negotiations and premier customer service have in common. Customer service is an important part of every business, however, it is an essential part of every property manager’s life. According to a 2015 survey, 76% of customers say they view customer service as the true test of how much a company values them and an estimated $41 billion is lost by U.S. based companies each year due to poor customer service. This month learn how to deliver premier service to your clients and stand out above the competition by providing the best service possible.

Richard is an industry veteran with more than 25 years’ experience in residential real estate. He currently hosts the weekly Internet show Condo Insider and has been a speaker at numerous trade events both in Hawaii and on the mainland. He currently serves as Vice President of Government Affairs for Associa. He is a member of the Community Associations Institute Legislative Action Committee and a director for the Hawaii Council of Community Associations.

When: Tuesday, September 20th, 2016 beginning at 11:30 AM – 1:30 PM

Where: Japanese Cultural Center of Hawaii

2454 S. Beretania Street, 5^th Floor

Honolulu, HI 96826-1524

To reserve your seat at this luncheon please complete and submit a Luncheon Reservation form Prior to September 16, 2016.

Reservation Rates are as Follows:

NARPM Members			Non-NARPM Members
Prepaid Lunch	$30.00		Prepaid Lunch	$40.00
Late* Reservations	$35.00		Late* Reservations	$45.00
No Reservation Walk-In**	$40.00		No Reservation Walk-In**	$50.00

 

*LATE: Reservations received after 5:00pm on September 16, 2016 will be considered late and the applicable reservation rate will be charged and all additional amounts owed will be invoiced.

**WALK-IN: This rate will be charged to all attendees who are unable to register before the luncheon and would still like to attend by registering at the door on the day of the luncheon.

For information on registration for the luncheon, contact Sabrina Gustafson at (808) 469-5336

For membership information, contact Gina Garcia Hee at (808) 738-3161